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Terms & Conditions

1. Booking & Payment
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  • Full payment is required within 24 hours of booking confirmation.

  • If payment is not received within this timeframe, your consultation date will be released, and a new booking will be required.

  • Additional fees may apply, including:​

    • Travel costs for home visits (quoted prior to booking).

  • Late payments are not accepted. 

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2. Cancellations & Rescheduling
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  • All payments are non-refundable.

  • If you cancel after payment, the fee will be lost.

  • Post-consultation review calls require 24 hours’ notice to reschedule. Missed calls without notice will be counted as part of your support package. This notice must be given in writing.

  • For initial consultations: cancellations with less than 24 hours’ notice will result in loss of the session. 

  • If Nighttime Navigator has to cancel due to illness, or situations beyond reasonable control, a consultation session will be scheduled as soon as possible.

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3. Scope of Service
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  • Advice provided is based on the information you share at the time of consultation, as well as logs, questionnaires and follow up updates.

  • Nighttime Navigator will provide recommendations and tools, but no outcome can be guaranteed, as results depend on parental consistency and external factors.

  • Services and resources provided are intended for your family only and must not be shared, copied, or distributed without permission.

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4. Parent/Carer Responsibilities
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  • You remain fully responsible for all decisions regarding your child’s care, routines, and sleep environment.

  • You agree to follow safe sleep practices in line with SIDS guidance (see The Lullaby Trust). Choosing not to follow this guidance is at your own risk.

  • You must disclose any relevant medical conditions your child has, as this may influence the recommendations provided.

  • Implementation of advice is at your own discretion and risk.

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5. Health & Wellbeing
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  • You confirm you are in good mental and physical health and capable of following guidance.

  • If Nighttime Navigator has concerns about your ability to continue safely, support may be temporarily withdrawn. Any remaining support will be held (“banked”) for up to 2 months.

  • Advice given is not a substitute for medical care. Always consult your GP or another qualified health provider for medical concerns.

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6. Support & Communication
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  • Support package length begins on the day you receive your sleep plan, unless otherwise agreed at consultation.

  • Support is available between 10am–4pm via WhatsApp or email. Replies will usually be within 24 hours (except Sundays and during holidays).

  • Evening and weekend support must be pre-arranged and agreed in advance.

  • Zoom and phone calls may be recorded for accuracy. Recordings will be stored and disposed of in line with the Privacy Policy.

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7. Liability
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  • Nighttime Navigator disclaims all warranties, whether statutory, express or implied.

  • By booking, you voluntarily release and hold harmless Nighttime Navigator from all claims, liability, loss, injury, or damages arising from the services provided.

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8. Force Majeure
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Nighttime Navigator is not liable for delays or failure to deliver services due to circumstances beyond reasonable control (e.g., illness, emergencies, internet or technical issues, extreme weather). In such cases, services will be rescheduled where possible.

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9. Data Protection & Privacy
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  • Personal data will be processed in accordance with GDPR and the Privacy Policy (available on the website).

  • Information shared during consultations is confidential and will not be shared with third parties without consent, except where required by law.

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10. Governing Law
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These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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11. Updates to Terms
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Nighttime Navigator reserves the right to update or modify these Terms at any time. Updates will take effect immediately upon posting.


Key Points Summary

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When you book with Nighttime Navigator, here’s what you need to know:

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✨ Payment

  • Full payment is due within 24 hours of booking to confirm your spot.

  • Extra fees apply for additional children (£50 each) and home visit travel (quoted in advance).

✨ Cancellations & Rescheduling

  • Payments are non-refundable.

  • Missed review calls count as part of your package.

  • Consultations cancelled with less than 24 hours’ notice cannot be rescheduled without rebooking.

✨ Support & Communication

  • Support begins when you receive your sleep plan (unless agreed otherwise).

  • Contact hours: 10am–4pm via WhatsApp or email. Replies within 24 hours (not Sundays).

  • Evening or weekend support must be arranged in advance.

✨ What to Expect

  • I’ll share tools, guidance, and personalised strategies for your child’s sleep.

  • Every family is different, so I can’t guarantee outcomes — success depends on consistent follow-through.

  • Plans and resources are just for your family (please don’t share or copy them).

✨ Your Responsibilities

  • You’re responsible for your child’s care and for deciding whether to follow the advice.

  • Safe sleep practices (SIDS guidance) must be followed for your child’s wellbeing.

  • Please share any relevant medical conditions with me.

✨ Health & Safety

  • Advice is not medical advice. Always check with your GP if you have health concerns.

  • If I believe you’re not well enough to continue, we may pause support and restart within 2 months.

✨ General

  • Calls may be recorded for accuracy, and all data is handled in line with GDPR.

  • Services are provided under UK law.

👉 This is a summary only – please also read the full Terms & Conditions before booking.

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