Refund Policy

1. Purpose

Nighttime Navigator is committed to providing high-quality, personalised sleep support services. This policy explains the circumstances under which refunds may or may not be provided.

 

2. Nature of Sleep Support

Sleep support is a collaborative process that requires active participation and commitment from parents or carers. Suggestions and guidance are provided based on information shared at the time of consultation, including any logs or follow-up information. While evidence-based strategies are provided and tailored to your family, specific outcomes cannot be guaranteed.

 

3. No-Refund Policy

Due to the time, expertise, and individualised support provided, all payments for consultations and services are non-refundable, including:

​

• Missed appointments or partial attendance

• Changes of mind after booking

• Modifications to support packages requested by the client
   

 

4. Changes in Client Goals

If, during the course of the support period, you choose to change your aims or objectives, continued support may not be possible if the new direction falls outside the scope of realistic or evidence-based outcomes.

 

5. Practitioner Cancellations

In the event that Nighttime Navigator must cancel an appointment due to illness or circumstances beyond our control, the appointment will be rescheduled as soon as possible at a mutually convenient time.

 

6. Acknowledgement

By booking a sleep support package, clients acknowledge and agree to this no-refund policy, which forms part of the Nighttime Navigator Terms & Conditions.